The Impact of Information Systems Performance Measurement on the Yemen Petroleum Company: A Case Study of the YPC Aden Branch

الملخص

In today’s rapidly evolving business environment, Information Systems (IS) are pivotal to optimizing operations, supporting decision-making, and enhancing overall organizational performance. This is particularly true in data-intensive industries like petroleum. The Yemen Petroleum Company (YPC), specifically its Aden branch, plays a critical role in the national economy by ensuring a reliable supply of petroleum products. The company depends heavily on IS for managing inventory and supply chain processes, making the evaluation of these systems’ performance essential for operational efficiency and effectiveness. This study explores the impact of IS performance measurement on the operational efficiency of YPC’s Aden branch. Despite the importance of these systems, their contribution to operational effectiveness remains insufficiently understood. The research addresses the question: How does IS performance measurement affect the efficiency and effectiveness of YPC Aden’s operations? The research objectives include analyzing the current IS performance measurement mechanisms in place and proposing recommendations to improve them. Using a descriptive and analytical methodology, supported by surveys and questionnaires, the study offers valuable insights for management to optimize IS processes and enhance overall performance. Key findings reveal mixed results in system stability, responsiveness, and user satisfaction, with concerns about security and adaptability to changing requirements. The study concludes with recommendations to address these issues, aiming to improve system integration, security, and technical support, ultimately boosting operational effectiveness and ensuring YPC maintains a competitive edge